FAQ

Do you have a waiting list?

We do not currently have a waiting list and can see you quickly if you would like.

How are the prices of assessments determined?

Neurodevelopment assessments require a high level of expertise, experience and training.  Specialist resources such as psychometric tests and licences are expensive and need to updated regularly.  In addition,  a thorough assessment should be conducted over several lengthy sessions directly with you, as well as liaison with other informants who know you.  Outside of these direct contacts we require a period of time to collate and analyse the information collected and will need to discuss the assessment in peer supervision. We also require time to write up a comprehensive report of your difficulties and feed this back to you. There may also be more than one professional involved in the assessment.  Prices for assessments therefore include the cost of; training, materials, licences, insurance, administrative costs and direct clinical ‘labour’.

We believe the overall price of our services are comparable to the cost of a quality assessment conducted within the NHS.

Where will appointments be held?

We can conduct appointments in your home, place of work, child’s school or a neutral clinical setting such as a well-being centre.  If you have somewhere specific you would like to be seen we will be happy to consider any requests. We are based in Sheffield but can travel within the South Yorkshire and North Derbyshire area if required.

I work 9-5.  When will my appointment be held?

We can offer appointments at weekends and evenings if these times suit you.

What if I am not happy with the assessment process?

If for any reason you are not satisfied with your assessment please in the first instance, speak to your lead clinician.  If you feel your complaint is not resolved, or you are unhappy with the conduct of the lead clinician for any reason, please contact Cerebro with the details of your complaint, in writing to our secure email address: cerebro_ltd@protonmail.com

Complaints should be addressed to the Clinical Director, with the subject heading ‘Complaint’.  We will aim to respond to your complaint promptly.

If you have concerns about the professional conduct of the clinicians involved in your assessment, and do not feel these concerns have been dealt with effectively, you can contact the clinician’s professional regulatory body directly.  For Clinical Psychologists, Speech and Language Therapists and Occupational Therapists, this is the HCPC (Health Care Professions Council).

https://www.hcpc-uk.org/concerns/raising-concerns/

For medical doctors and Psychiatrists, this is the GMC (General Medical Council).

https://www.gmc-uk.org/concerns

What if I do not agree with the outcome of the assessment?

We will always give you an honest, professional opinion on what we believe to be the underlying causes of your difficulties.  We will work with you to ensure the opinion we give at the end of the assessment is one that you feels does fit for you. We will explore the possible pros and cons of receiving a diagnosis with you before we start the assessment, as well as helping you think about what it will mean if you do not get the diagnosis you were expecting.  You are entitled to seek a second opinion on our assessment from another service provider if you wish.